Customer Service

If you need assistance, please feel free to reach us at (718)491-3645.

Customer service is available from 10:00 AM - 7:00 PM (EST)Monday through Friday and 10:00 AM - 6:00 PM (EST)on Saturdays.

You can also send us an email to for a quicker response to your question if you cannot call us between our hours of service.

Our address is:
925 bayridge ave
Brooklyn, NY, 11219

Hours of Operation:
10-7 (EST) Mon-Fri
10-6 (EST) Sat

Return Policy

Returns should be received within 14 days of the invoice date, and should be in original, unopened and unused condition.

To Complete A Return:

1) Email Please include your name, order number and the item(s) you wish to return. You will receive a reply within 2 business days. You can also call Customer Service directly at (718)491-3645.

2)Enclose the original invoice slip.

3)Send your return to:
OTC Retail
6823 Fort hamilton parkway
NY 11219

Certain items and orders are not returnable:

Items within the Sexual Health & Well-Being categories.
Personal-nature health supports and implements including jock straps, pantyhose, and hernia supports.
Sterile items, including medical and surgical products.
Medical Nutritionals
Food, candy and gum.